FAQ
Everything you want to know about Pinner. Contact us if you can't find your answer.
How is PinnerOne different from other restaurant systems?
PinnerOne offers POS, QR menu, kitchen display, self-order, delivery and inventory management in one platform. With zero-downtime and ultra-low latency infrastructure, it can handle thousands of concurrent orders. Other systems typically require multiple product integrations from different vendors, PinnerOne is an all-in-one solution.
How many devices and tables does it support?
PinnerOne supports unlimited devices and tables. Whether you're a 10-table cafe or a 500-table restaurant chain, the system runs without performance loss. Thanks to its architecture optimized for high transaction volume, it can support thousands of concurrent users.
How is system performance during peak hours?
PinnerOne provides uninterrupted service even during peak hours with ultra-low latency infrastructure and zero-downtime guarantee. The system is scaled to handle 300% extra load during peak hours. With real-time load balancing, no orders are lost or delayed.
How long does installation take?
Basic setup is completed within 1 day. Full installation including menu upload, POS device setup and staff training takes 3-5 business days. No complex technical infrastructure needed thanks to cloud-based structure. Our installation team manages the entire process, you just focus on running your business.
How is data security ensured?
All data is protected with 256-bit SSL/TLS encryption. PCI-DSS Level 1 certified payment infrastructure is used. Data is backed up daily and stored in different geographic regions. ISO 27001 information security standards compliance is ensured. GDPR compliant.
What payment methods are supported?
Credit cards (Visa, Mastercard, Troy), debit cards, digital wallets (Apple Pay, Google Pay), QR code payment, cash and account billing are supported. Integration with all popular virtual POS providers (İyzico, PayTR, PayU) is available. Split payment feature is also included.
Is there an offline mode?
Yes, PinnerOne offers full offline support! During internet outage, order taking, kitchen display, payment, and all core operations continue uninterrupted. When internet connection returns, all data automatically syncs with the cloud. This way, you can continue managing your business without any data loss.
What integrations do you support?
PinnerOne supports delivery platforms like Yemeksepeti, Getir Yemek, Trendyol Yemek; payment systems like İyzico, PayTR, Param; e-Invoice, accounting software, and marketplace integrations. You can explore all our integrations on our Integrations page.